Keywords
mehmonxona xo‘jaligi
avtomatlashtirish
PMS
CRM,
How to Cite
Abstract
Mazkur tezisda mehmondo‘stlik sanoatida raqamli texnologiyalar asosida xizmatlarni avtomatlashtirishning tashkiliy jihatlari tahlil qilingan. Mehmonxona faoliyatini boshqarishda Property Management System (PMS), Customer Relationship Management (CRM), onlayn bronlash tizimlari, mobil ilovalar va bulutli texnologiyalardan foydalanishning afzalliklari yoritilgan. Tadqiqot natijalari mehmonxonalarda xizmat ko‘rsatish sifatini oshirish, boshqaruv jarayonlarini optimallashtirish va resurslardan samarali foydalanishda raqamli texnologiyalarning muhim ahamiyatga ega ekanligini ko‘rsatadi.
References
1. Buhalis D. Information and Communication Technologies in Tourism. London: Routledge, 2021.
2. Ivanov S., Webster C. Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality. Emerald Publishing, 2019.
3. Law R., Leung D., Chan I. Progression and Development of Information Technology in Hospitality Industry. International Journal of Contemporary Hospitality Management, 2020.
4. Kandampully J., Zhang T. Customer Experience Management in Hospitality. International Journal of Hospitality Management, 2022.
5. UN Tourism. Digital Transformation in Tourism and Hospitality. Madrid, 2023.
